Welcome!

News Feed Item

Lake City Bank’s Digital Strategy Streamlines Operations, Boosts Customer Experience

IMM, the leading source of eSignatures designed exclusively for financial institutions, announced that long-term client, Lake City Bank, achieved several key milestones in 2017 positioning the bank for continued success in its ongoing digital banking initiative. The bank implemented eSignatures across the entire organization as a key component of their digital strategy to drive greater efficiencies and faster processing of transactions. Perhaps more importantly, eSignatures boost the overall customer experience and convenience by providing modern, digital transaction capabilities.

Following the bank’s conversion to the FIS core business system in 2011, the bank implemented IMM eSign for Banks, citing IMM’s unique ability to seamlessly integrate with its existing business systems. Lake City was also impressed with IMM’s focused expertise in the financial industry. At the time of implementation, the bank was considered an early adopter of eSignatures and initially leveraged the technology to enhance its new customer onboarding process, allowing customers to open new accounts at a time and place that was most convenient.

“In addition to the quantifiable savings we have realized, one of the greatest benefits we’ve noted is a much more relaxed environment for our employees and our customers,” said Kevin Deardoff, Executive Vice President of Lake City Bank. “Before eSignatures, bank staff often noted that customers would come in to discuss opening new accounts or funding options, but due to limited time and schedule constraints these interactions would often be rushed and would typically require the customer to come back to the branch to finalize paperwork. Since implementing eSignatures, we’ve been able to eliminate much of the pressure and time constraints that were associated with these transactions.”

Recently, the bank has expanded its use of eSignatures to include treasury management agreements, unsecured loans, as well as in its consumer solutions department, digitizing re-payment agreements and other relevant documents.

Deardoff continued, “IMM has been instrumental in helping the bank accomplish all of the digital goals we established across the organization. For example, they provide dynamic signature technology. This means the placement of the signature and the type of signature required can be automatically established depending on the type of document needed for each transaction. Treasury management agreements often range anywhere from five pages to 50 depending on which services the customer needs. We couldn’t have digitized this process without the flexibility provided by IMM’s technology. Our advice to other banks is to look at eSignatures as the foundation, or pivotal catalyst to shifting to an electronic environment.”

Additionally, the bank has been able to provide a number of new digital tools and services to customers in new markets without adding additional resources. Business hours are whenever the customer needs them to be, and from wherever it is most convenient. Lake City Bank’s goal for every document—including internal paperwork, new employee onboarding materials and even change of address forms—is to be completely digital, reducing reliance on paper across the board.

IMM’s Vice President of Marketing and Strategy, Michael Ball said, “Lake City Bank is a great example of how eSignatures not only streamline back-office operations, but ultimately provide the comprehensive customer experience that modern consumers now have come to expect today. Banks will continue to be challenged to deliver higher levels of digital services to their customers and eSignatures is one of the few technologies that allows institutions to make this digital vision a reality. We’ve worked with hundreds of leading banks like Lake City Bank to implement eSignatures and in each instance the bank reports positive results with an almost immediate ROI.”

About IMM

For over 21 years, IMM has been a leading innovator of eSignature solutions designed exclusively for Financial Institutions. Today, more than 775 U.S. Banks and Credit Unions use IMM’s eSign solutions across the Institution to enhance consumer experiences while also streamlining back-office processes. For more information, visit www.immonline.com, or call 1-800-837-4750, or follow us on Twitter, LinkedIn, Facebook, and Google+.

Mission: Enabling Financial Institutions to Realize their Digital Dreams

About Lake City Bank

Lake City Bank, a $4.7 billion bank headquartered in Warsaw, Indiana, is the fourth largest bank headquartered in the state, and the largest bank 100% invested in Indiana. Lake City Bank operates 49 branch offices in northern and central Indiana, delivering technology-driven solutions in a client-centric way to individuals and businesses. The bank is the single bank subsidiary of Lakeland Financial Corporation (Nasdaq Global Select/LKFN). For more information visit www.lakecitybank.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
This sixteen (16) hour course provides an introduction to DevOps, the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster.
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Authorization of web applications developed in the cloud is a fundamental problem for security, yet companies often build solutions from scratch, which is error prone and impedes time to market. This talk shows developers how they can (instead) build on-top of community-owned projects and frameworks for better security.Whether you build software for enterprises, mobile, or internal microservices, security is important. Standards like SAML, OIDC, and SPIFFE help you solve identity and authenticat...
The digital transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while IT has been built on a foundation of specialty (or "I" shaped) silos, the DevOps principle of "shifting left" is opening up opportunities for developers, operational staff, security and others to grow their skills portfolio, advance their careers and become "T"-sh...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
Hackers took three days to identify and exploit a known vulnerability in Equifax’s web applications. I will share new data that reveals why three days (at most) is the new normal for DevSecOps teams to move new business /security requirements from design into production. This session aims to enlighten DevOps teams, security and development professionals by sharing results from the 4th annual State of the Software Supply Chain Report -- a blend of public and proprietary data with expert researc...
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app secu...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Having been in the web hosting industry since 2002, dhosting has gained a great deal of experience while working on a wide range of projects. This experience has enabled the company to develop our amazing new product, which they are now excited to present! Among dHosting's greatest achievements, they can include the development of their own hosting panel, the building of their fully redundant server system, and the creation of dhHosting's unique product, Dynamic Edge.
This session will provide an introduction to Cloud driven quality and transformation and highlight the key features that comprise it. A perspective on the cloud transformation lifecycle, transformation levers, and transformation framework will be shared. At Cognizant, we have developed a transformation strategy to enable the migration of business critical workloads to cloud environments. The strategy encompasses a set of transformation levers across the cloud transformation lifecycle to enhance ...
Your job is mostly boring. Many of the IT operations tasks you perform on a day-to-day basis are repetitive and dull. Utilizing automation can improve your work life, automating away the drudgery and embracing the passion for technology that got you started in the first place. In this presentation, I'll talk about what automation is, and how to approach implementing it in the context of IT Operations. Ned will discuss keys to success in the long term and include practical real-world examples. Ge...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
So the dumpster is on fire. Again. The site's down. Your boss's face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Yes, we know this is a developer's fault. There's plenty of time for blame later. Postmortems have a macabre name because they were once intended to be Viking-like funerals for someone's job. But we're civilized now. Sort of. So we call them post-incident reviews. Fires are ne...