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DotComGuy's software platform will change tech support

More than 100,000 technicians are ready to provide on-site service to your customers nationwide

CALABASAS, Calif., Feb. 21, 2018 /PRNewswire/ -- The growth in the 'Internet of Things' (IoT) devices is exploding and affecting every industry with some global estimates at more than ten trillion dollars by 2025. Skilled installation, activation and maintenance of IoT devices is often needed, but IoT original equipment manufacturers (OEMs) are not equipped to offer these services.

DotComGuy proudly announces plans to open its software platform to OEMs and other businesses, enabling you to private label and sell installation, activation and support services directly to your customers. This will make it easier for you to enter new markets and service your customers. Additionally, by owning the installation and maintenance of your products, you can better understand how to improve your products, ultimately helping you to gain better market penetration.

Imagine being able to launch a nationwide on-site tech support branch of your company without having to hire employees or build the infrastructure. It can happen. DotComGuy will begin offering companies the ability to use its software platform and its staff to provide on-site installation and technical support services for their own products and customers. Companies could choose to have DotComGuy run everything for them or pick and choose which pieces to have DotComGuy handle for them. 

For many consumers, satisfaction isn't just about buying the right product. Often the biggest challenge is getting it up and running in their home or office. Now your customers can:

  • Get on-site help from your business
  • Provided by a qualified, fully vetted local technician
  • Within three hours or less.

It's instant, on-demand service without the overhead.

There is no other software platform like this
DotComGuy's proprietary software uniquely bridges the gap between your customers and technician marketplaces that have tens of thousands of active, experienced technicians. Buy or license DotComGuy's software – which can easily be white labeled or private labeled – and almost overnight you'll have a cohesive system in place, with access to 100,000 plus technicians in all 50 states and Canada supporting your product. If additional customization is required for your needs, DotComGuy's team can take care of that, too.

"A great deal of domain expertise is required to build software that works in this way," says DotComGuy CTO Jacob Beasley. "Our platform is built, and the national network of technicians is already in place."

Software makes on-site tech support easy for your customers
Think of being able to tell your customers to just go to your branded tech support website to enter their installation and activation request. The right technician, with the right skill set at the right price, will arrive at their home or office within three hours.

"Our broad range of on-site services ranges from flat-screen installations and computer set up to the installation and repair of 'smart home' or Internet of Things devices."

Beasley says DotComGuy's branded, onsite, on-demand tech support software platform is well suited for:

  • Flat-panel manufacturers and other OEMs
  • Remote tech support companies
  • Warranty firms
  • Home automation manufacturers, and
  • Large home automation and technology retailers

Even companies from other industries not directly related to technology, such as construction, automotive parts manufacturers or in-home care could use this software to take orders and coordinate with contractors, though more effort would be required while onboarding contractors because the existing contractor marketplaces primarily have technology technicians.

You get the visibility and exclusivity of offering onsite, on-demand tech support without the hassle. "Best of all, by owning more of the installation and support process, you can learn more about frustrations that can occur installing and using your products. This can influence your product design so that you create better, easier to use products," says Beasley.

Let someone else do the work while you reap the benefits
"Our highly experienced team can help you build out your own private-labeled support service or you can use DotComGuy. Then, our operation team can run everything on the back end for you, or you can choose to build out your own operations and dispatching team. We can also help with any additional customization or integration into your existing systems," says Beasley.   

To learn more about this offering, visit www.dotcomguy.com and complete the contact form.

To contact us click here.  

Investor or Partnership inquiries, please call Chris Nichols at 404-784-4015 directly.


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