Welcome!

News Feed Item

Astea International and XOi Technologies Partner to Deliver a Fully Integrated Visual Intelligence and Field Service Management Solution

XOi's visual intelligence and augmented reality solution to be integrated into Astea's field service management and mobility solutions

PALM SPRINGS, Calif., April 17, 2018 /PRNewswire/ -- Today XOi Technologies and Astea International Inc. (OTCQB: ATEA) announced a partnership to expand their combined offerings to field service providers around the globe by integrating XOi's Vision™, an augmented reality and visual intelligence solution, into the Astea Alliance™ field service management and mobility platform. The announcement comes from the trade show floor of Field Service USA, the premier conference for field service companies in the United States. The two platforms will integrate for customers, validating quality and consistency of field service work, streamlining information sharing and training, and increasing mobile workforce efficiency through technology built for technicians to capture and leverage visual intelligence in the field.

Astea provides a powerful service management and mobile workforce platform that helps companies around the globe drive their service transformation initiatives and rise up the service monetization curve. Astea's platform is facilitating companies to drive revenues by providing solutions that help them better understand the needs of their customers, and drive value beyond traditional break/fix methods with new service offerings designed to promote increased uptime, productivity and operational performance. (PRNewsFoto/Astea International Inc.)

"Every service organization is looking to increase the effectiveness of field technicians as deployed assets become exponentially more complex," said Emily Hackman, director of global marketing, Astea International. "Integrating XOi's Vision augmented reality platform into the Astea Alliance field service management and mobility platform will allow technicians to launch an interactive video session from any connected location to get the assistance they need. It will empower technicians to leverage the experience of a diverse set of remote service experts who assist in real-time to improve first-time fix rate and productivity. At the same time, it will help address the aging workforce and skilled labor scarcity many of our clients are now facing."

Astea will integrate the XOi Vision technology into the Astea Alliance back office, Alliance Mobile Edge™ and portal components of its award-winning field service management platform. Videos and still images, which are captured using cameras mounted to safety glasses or wearable action cameras, can be added to customer-facing records for greater transparency. The videos and images can also be accessed through Alliance's knowledge manager, the service order and asset history. Additionally, session information will be included in Alliance's Business Intelligence layer so that the return on investment of the augmented reality solution, and the back office service experts, can be measured. This evidence-based approach also means easier record-keeping and expanded data utilization for Astea and XOi customers.

The integrated solution will provide several innovative capabilities that the field service industry demands: the ability to document and archive components and systems using optical character recognition (OCR) and natural language processing (NLP); the creation of instant communications on new equipment needs to estimators; the ability for any service expert or veteran technician to assist with a problem from any location using real-time video; and lastly, the ability to provide point-of-view training videos for entire teams and document work environment safety conditions.

The partnership is the result of Astea wanting to offer its clients seamless integration to emerging technologies that will increase their return on investment and help them overcome current challenges. The BP Group, a joint customer of Astea and XOi, has been using both platforms independently and has worked with both companies as they developed the integration. "Our firm is always looking for opportunities to make our field technicians more capable and effective," said Jack Fanneron, president of The BP Group. "Vision and Astea Alliance are a winning combination for us. They've transformed our ability to deliver the best possible experience for our end customers while dramatically increasing efficiency for our field technicians. Together they allow us to differentiate ourselves from the competition."

"With this partnership, Astea is demonstrating its continued leadership in the field service market," said Aaron Salow, chief executive officer, XOi Technologies. "By leveraging the integrated solution, organizations can optimize their mobile workforce and increase customer trust by using data to better inform and equip their service technicians. The actionable data service organizations are gathering through this integrated solution is enabling them to set a new standard in field service delivery for their customers."

About XOi Technologies
XOi Technologies is the creator of Vision™, the modern technology platform built for the unique needs of the field service technician. Businesses need technology to make jobs more efficient, to regain trust with the customer, and to leverage the retiring knowledge base for the next generation. Vision™ empowers a tech to use a portable device in the field to solve problems faster by enlisting the entire team, to build trust and transparency with the customer, and to automate and identify content captured in the field. Leading Field Service Management companies like Astea International, DataBasics, and Field Connect are integrating Vision™ into their systems to complete the communications cycle and leading Field Service teams like The BP Group, TDIndustries and MacDonald-Miller are leveraging Vision™ to generate more revenue.

About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world's best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea's solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.

www.astea.com.   Service Smart.  Enterprise Proven.

© 2018 Astea International Inc. Astea, Astea Alliance and Alliance Mobile Edge are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Cision View original content with multimedia:http://www.prnewswire.com/news-releases/astea-international-and-xoi-technologies-partner-to-deliver-a-fully-integrated-visual-intelligence-and-field-service-management-solution-300629746.html

SOURCE Astea International Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
We all know that end users experience the internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices - not doing so will be a path to eventual ...
We all know that end users experience the internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices - not doing so will be a path to eventual ...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.