Welcome!

News Feed Item

Piedmont Healthcare Partners with PerfectServe to Standardize After-Hours Communications Across all Physician Practices

Platform improves response times and patient care quality while eliminating variable costs

KNOXVILLE, Tenn., May 15, 2018 /PRNewswire/ --­ Piedmont Healthcare, one of Georgia's fastest-growing health systems, has begun deployment of the PerfectServe® clinical communication and collaboration (CC&C) solution, replacing each practice's after hours answering service with an enterprise-wide, standardized communication platform. These physician locations include close to 100 primary care, heart and other specialty services supporting Piedmont's 11 hospitals, serving nearly two million patients.

PerfectServe Logo

In addition to the consolidation and standardization of after-hours services, Piedmont's physicians use the platform to consult with each other using a mobile application for secure voice and text that supports both personal and hospital-provided devices.

"Piedmont Healthcare has experienced tremendous growth in recent years, serving more and more communities across Georgia," said Ryan Bowcut, Executive Director of Operations, Piedmont Healthcare. "Our partnership with PerfectServe supports this growth by uniting our physicians on a single CC&C platform. The technology is improving clinical response time, ensuring HIPAA-compliant communications, and achieving substantial cost savings by converting a variable expense to a lower, fixed cost." The phased deployment began in early 2018 and will include nearly 100 practice locations when completed later this year.

"Piedmont Healthcare chose PerfectServe's CC&C platform because of our proven ability to integrate and scale to the needs of large integrated networks," said Terry Edwards, President and CEO, PerfectServe. "Overcoming geographic and organizational boundaries with a cloud-based solution ensures that our partners can collaborate across the patient's entire healthcare ecosystem and succeed under evolving value-based care arrangements."

Physician Adoption a Deciding Factor
Since 2014 and prior to an enterprise partnership, one of Piedmont's busiest clinics, Piedmont Pulmonary and Sleep Medicine, has relied on PerfectServe for voice and text messages. "We have seen a huge improvement in our communication processes," Bowcut said. "Before PerfectServe, nurses would call physicians' cell phones, but not know if they were contacting the right person – often in the middle of the night. We love how one phone number automatically routes calls and messages to the correct provider. Nurses call using PerfectServe without having to leave a callback number, which is a tremendous improvement. We also don't have a character restriction on messages. In the past, they would have had to type 'Need to talk about labs' and wait for a callback, rather than just sending the needed information all at once."

Piedmont Named a Luminary Client
Piedmont Healthcare also joined PerfectServe's Luminary Client Program. Luminary sites represent strategic alliances for the CC&C technology company to inspire strategy and innovation. Participation in the program is congruent with Piedmont's reputation for creating long-term relationships and strong community connections.

About Piedmont Healthcare
A private, not-for-profit organization serving nearly 2 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in cancer care, treatment of heart disease and organ transplantation with 11 hospitals, 24 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 1,800 Piedmont Clinic members. Our 22,000-plus employees dedicate themselves to making a positive difference in every life we touch and our commitment doesn't stop there. In FY 2017, Piedmont provided more than $215 million in uncompensated care community benefit programming in an effort to better the health and well-being of the people in the communities we serve. For more information, visit piedmont.org.

About PerfectServe®
PerfectServe is healthcare's most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, with offices in Alpharetta, Georgia and Chicago, PerfectServe has helped clinicians provide better care since 2000. Follow us on TwitterLinkedIn, and Facebook and subscribe to our blog.

Piedmont Healthcare Contact:
John Manasso
Manager, Public Relations
Piedmont Healthcare
470.271.6112

PerfectServe Contact:
Carlene Anteau
Vice President of Marketing
865.212.6380 
[email protected]

Media Contact:
Beth Friedman
Founder and CEO
678.956.9680
[email protected]

Cision View original content with multimedia:http://www.prnewswire.com/news-releases/piedmont-healthcare-partners-with-perfectserve-to-standardize-after-hours-communications-across-all-physician-practices-300646683.html

SOURCE PerfectServe

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award winning "Cloud Musings" blog. Mr. Jackson has also been recognized as a "Top 100 Cybersecurity Influencer and Brand" by Onalytica (2015), a Huffington Post "Top 100 Cloud Computing Experts on Twitter" (2013) and a "Top 50 C...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
When applications are hosted on servers, they produce immense quantities of logging data. Quality engineers should verify that apps are producing log data that is existent, correct, consumable, and complete. Otherwise, apps in production are not easily monitored, have issues that are difficult to detect, and cannot be corrected quickly. Tom Chavez presents the four steps that quality engineers should include in every test plan for apps that produce log output or other machine data. Learn the ste...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. H...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
When building large, cloud-based applications that operate at a high scale, it's important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. "Fly two mistakes high" is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Le...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
Digital transformation has increased the pace of business creating a productivity divide between the technology haves and have nots. Managing financial information on spreadsheets and piecing together insight from numerous disconnected systems is no longer an option. Rapid market changes and aggressive competition are motivating business leaders to reevaluate legacy technology investments in search of modern technologies to achieve greater agility, reduced costs and organizational efficiencies. ...