News Feed Item

Ovum Names Pegasystems a Leader in Robotic Process Automation Platforms

Leading analyst firm lauds Pega's unique position to drive and scale RPA from end to end for the largest organizations

CAMBRIDGE, Mass., Dec. 21, 2018 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world's leading enterprises, today announced it has been named a market leader in the Ovum Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018-19 (1) report. Ovum selected Pega Robotic Automation based on its unique ability to drive and scale RPA for large organizations as part of a broader digital transformation strategy.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

While RPA adoption rapidly grows, the Ovum report observes that many enterprises are now struggling to advance and scale RPA initiatives after buying into the initial market hype. With this in mind, Ovum notes in the report, "Large enterprises struggling to scale with piecemeal approaches should consider Pegasystems for end-to-end process automation initiatives." In addition, Ovum concludes Pega "is uniquely positioned in the market for supporting end-to-end process automation initiatives in large enterprises pursuing scalable RPA implementation as part of the broader enterprise process management/automation strategy."

The Ovum RPA report also highlights how Pega clients typically achieve success on a bigger scale: "Customer engagements tend to be more strategic and deeper, and on average involve a greater number of software bots. Pegasystems has supported RPA implementations involving more than 35,000 software bots and several others involving over 10,000 software bots."

In the report, Ovum evaluated 10 leading RPA vendors against eight different criteria groups measuring their technology, execution, and market impact.  To be named a market leader, an RPA platform must establish a commanding market position; demonstrate a high level of maturity, cohesiveness, innovation, and enterprise fit; and meet the requirements of a wide range of use cases.

Pega Robotic Process Automation™ and Pega Robotic Desktop Automation™ enable organizations to automate tedious, time-consuming manual tasks across the organization from end to end. They bridge legacy systems and eliminate repetitive data input for some of the biggest time thieves, including onboarding customers and employees, reconciling financials, and updating customer information in systems of record. As part of the Pega Infinity cloud software suite, Pega Robotic Automation allows businesses to quickly close gaps in their existing architecture while simultaneously transforming their underlying digital foundation with Pega's digital process automation (DPA) capabilities. By uniquely combining robotic automation with industry-leading case management and AI, Pega drives deeper customer and employee satisfaction for the world's largest  organizations.

Pega's automation and robotics capabilities were also recently recognized in analyst reports, including: the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (2), Aragon Research: Hot Vendors in Robotic Process Automation, 2017 (3), and the HfS Research Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers (4).

Quotes & Commentary

"Contrary to popular belief, not many enterprises have a clear upfront strategy for using RPA and Business Process Management Suites (BPMS) in combination with end-to-end process automation," said Saurabh Sharma, principal analyst at Ovum. "As per our analysis, Pegasystems' offering covers all key pillars of enterprise RPA to enable end-to-end process automation, thereby providing its clients with a competitive advantage to jumpstart their digital transformation journey."

"While RPA reaches peak hype, many enterprises are quietly struggling to move bots from isolated experiments into wide scale deployments that make a real impact," said Don Schuerman, chief technology officer and vice president, product marketing, Pegasystems. "We believe Pega is the only company with the capability and pedigree to deploy bots on a global scale as part of a more complete digital transformation strategy. This recognition in the latest Ovum RPA Decision Matrix reinforces our unique value proposition used by many of the world's largest companies."

Supporting Resources


  1. Ovum, "Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018-19," by Saurabh Sharma, December 11, 2018
  2. Constellation ShortList™ for Robotic Process Automation for Q3, 2018, by Alan Lepofsky, August 15, 2018
  3. Aragon Research, "Hot Vendors in Robotic Process Automation (RPA), 2017," by Jim Sinur, September 6, 2017
  4. HfS Research, "Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers," by Phil Fersht, Tom Reuner, February 22, 2017

About Pegasystems
Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega's adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world's leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

Press Contact:
Sean Audet
Pegasystems Inc.    
[email protected]
(617) 528-5230       
Twitter: @pega 

All trademarks are the property of their respective owners.

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/ovum-names-pegasystems-a-leader-in-robotic-process-automation-platforms-300770273.html

SOURCE Pegasystems Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked ...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.