|By Business Wire||
|March 17, 2008 03:44 PM EDT||
Today, NEC Unified Solutions, Inc., a global leader in enterprise business communications, announced the completion of the first major phase of ExpressJet’s IP network and unified communications (UC) rollout. The implementation includes an array of NEC IP infrastructure, applications, services and partner solutions, and is a showcase of the UNIVERGE®360 vision launched globally by NEC this year.
ExpressJet Airlines is a subsidiary of ExpressJet Holdings (NYSE: XJT) that spun off from Continental Airlines in 2002. In 2005, the company engaged NEC to manage its IT and networking installation as the company was building a new headquarters in Houston, Texas. Shortly after the headquarters deployment the airline began offering its own branded regional flights in addition to the Continental Express and corporate aviation services it already operated. Upon learning the airline needed to quickly scale its IT resources to regional airports in 13 states, senior IT managers knew they would need to rely on NEC to be a single business communications solution provider that could help them scale nationwide and grow long-term.
“What really stood out about NEC was the ability to handle every aspect of our deployment to help us achieve a unified business communications environment,” said Mike Flansburg, senior director of information technology for ExpressJet. “From networks and applications to service and expertise, NEC continues to be a one-stop resource for us.”
Initially, the project called for a 90-day plan to design and implement voice over IP (VoIP) and unified messaging at its new corporate headquarters. Shortly after the first of two UNIVERGE® SV7000 communications servers and a UM8500 unified messaging platform were installed at headquarters, the ExpressJet project team learned the company’s plans had been accelerated. The plan called for an opening of 24 airport sites in just 120 days. Halfway through that project, negotiations with Delta Airlines resulted in the addition of a substantial number of Delta Connection regional flights. Because tickets were being sold in advance of the openings, voice and data reliability became a critical success factor to the launch of ExpressJet-branded service.
With these requirements in mind, the project team went to work – first securing the core network, then on to the 24 regional sites. Midway through the rollout plan, ExpressJet chose to engage NEC’s Remote Managed Service team to monitor and manage its network traffic from the Network Operations Center in Irving, TX, which also provided critical support and information for the expansion project team. The Remote Managed Service team continues to manage and monitor ExpressJet’s network on an ongoing basis today.
Once the company’s Cisco core IP network was in place, the project team was able to execute a fast multi-site rollout. Today, the company has plans and the existing capacity to expand its network to 100 sites and can scale to more, if the need arises.
“ExpressJet needed a business communications integrator that was up to the challenge of providing a highly reliable yet forward-compatible solution,” said Don Fiorentino, vice president and general manager of western regional sales for NEC Unified Solutions. “Through NEC’s UNIVERGE 360 communications model, encompassing infrastructure, applications, service and support, ExpressJet has a reliable communications backbone that positions it for an applications-based future. We’re confident ExpressJet will be able to continue to leverage NEC as its trusted provider.”
Today, ExpressJet’s IP network is managed by two UNIVERGE SV7000 communications servers at its core for full redundancy and reliability. The company’s new voice network includes 1,000 NEC IP handsets, 300 digital lines with UNIVERGE NEAX 2000 DML for the remote airport locations, a requirement based on ExpressJet’s specific needs to provide system redundancy and allow each airport to function independently. UC applications the airline is currently using or deploying system-wide include UM8500 for unified messaging; CallCenterWorX for contact center management; QueWorX for customer service and productivity enhancement; Global Navigator for call tracking and agent productivity; call routing through Voice Recognition; and OpenWorX Personal Call Assistant for corporate directory access and personal productivity feature set. NEC also provides Remote Managed Services from its Network Operations Center in Irving, TX.
In addition, ExpressJet is now deploying the newly announced UC for Enterprise application suite, including the UC700 productivity client, as well as the OW5000 middleware platform for integrating applications and the recently updated MA4000 Web-based application for centralized management of the company’s enterprise communications.
For a more detailed ExpressJet customer case study and information about NEC’s IP voice, unified communications, mobility solutions, managed and professional services and more, visit www.necunified.com.
For more information about ExpressJet, visit www.expressjet.com.
For more information about NEC Unified Solutions, visit www.necunified.com.
NEC and UNIVERGE are registered trademarks of NEC Corporation.NEAXMail is a registered trademark of NEC Corporation of America.
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Aug. 28, 2016 02:00 AM EDT Reads: 1,761
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
Aug. 28, 2016 01:45 AM EDT Reads: 2,135
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Aug. 28, 2016 01:30 AM EDT Reads: 2,067
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Aug. 28, 2016 01:00 AM EDT Reads: 2,960
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Aug. 28, 2016 12:15 AM EDT Reads: 1,819
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 27, 2016 11:00 PM EDT Reads: 3,993
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Aug. 27, 2016 08:45 PM EDT Reads: 2,340
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Aug. 27, 2016 08:45 PM EDT Reads: 1,774
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Aug. 27, 2016 06:15 PM EDT Reads: 736
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 27, 2016 06:00 PM EDT Reads: 3,093
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
Aug. 27, 2016 06:00 PM EDT Reads: 730
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Aug. 27, 2016 05:15 PM EDT Reads: 1,579
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Aug. 27, 2016 05:00 PM EDT Reads: 1,884
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Aug. 27, 2016 04:45 PM EDT Reads: 1,635
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Aug. 27, 2016 04:00 PM EDT Reads: 584