|By Business Wire||
|March 17, 2008 03:44 PM EDT||
Today, NEC Unified Solutions, Inc., a global leader in enterprise business communications, announced the completion of the first major phase of ExpressJet’s IP network and unified communications (UC) rollout. The implementation includes an array of NEC IP infrastructure, applications, services and partner solutions, and is a showcase of the UNIVERGE®360 vision launched globally by NEC this year.
ExpressJet Airlines is a subsidiary of ExpressJet Holdings (NYSE: XJT) that spun off from Continental Airlines in 2002. In 2005, the company engaged NEC to manage its IT and networking installation as the company was building a new headquarters in Houston, Texas. Shortly after the headquarters deployment the airline began offering its own branded regional flights in addition to the Continental Express and corporate aviation services it already operated. Upon learning the airline needed to quickly scale its IT resources to regional airports in 13 states, senior IT managers knew they would need to rely on NEC to be a single business communications solution provider that could help them scale nationwide and grow long-term.
“What really stood out about NEC was the ability to handle every aspect of our deployment to help us achieve a unified business communications environment,” said Mike Flansburg, senior director of information technology for ExpressJet. “From networks and applications to service and expertise, NEC continues to be a one-stop resource for us.”
Initially, the project called for a 90-day plan to design and implement voice over IP (VoIP) and unified messaging at its new corporate headquarters. Shortly after the first of two UNIVERGE® SV7000 communications servers and a UM8500 unified messaging platform were installed at headquarters, the ExpressJet project team learned the company’s plans had been accelerated. The plan called for an opening of 24 airport sites in just 120 days. Halfway through that project, negotiations with Delta Airlines resulted in the addition of a substantial number of Delta Connection regional flights. Because tickets were being sold in advance of the openings, voice and data reliability became a critical success factor to the launch of ExpressJet-branded service.
With these requirements in mind, the project team went to work – first securing the core network, then on to the 24 regional sites. Midway through the rollout plan, ExpressJet chose to engage NEC’s Remote Managed Service team to monitor and manage its network traffic from the Network Operations Center in Irving, TX, which also provided critical support and information for the expansion project team. The Remote Managed Service team continues to manage and monitor ExpressJet’s network on an ongoing basis today.
Once the company’s Cisco core IP network was in place, the project team was able to execute a fast multi-site rollout. Today, the company has plans and the existing capacity to expand its network to 100 sites and can scale to more, if the need arises.
“ExpressJet needed a business communications integrator that was up to the challenge of providing a highly reliable yet forward-compatible solution,” said Don Fiorentino, vice president and general manager of western regional sales for NEC Unified Solutions. “Through NEC’s UNIVERGE 360 communications model, encompassing infrastructure, applications, service and support, ExpressJet has a reliable communications backbone that positions it for an applications-based future. We’re confident ExpressJet will be able to continue to leverage NEC as its trusted provider.”
Today, ExpressJet’s IP network is managed by two UNIVERGE SV7000 communications servers at its core for full redundancy and reliability. The company’s new voice network includes 1,000 NEC IP handsets, 300 digital lines with UNIVERGE NEAX 2000 DML for the remote airport locations, a requirement based on ExpressJet’s specific needs to provide system redundancy and allow each airport to function independently. UC applications the airline is currently using or deploying system-wide include UM8500 for unified messaging; CallCenterWorX for contact center management; QueWorX for customer service and productivity enhancement; Global Navigator for call tracking and agent productivity; call routing through Voice Recognition; and OpenWorX Personal Call Assistant for corporate directory access and personal productivity feature set. NEC also provides Remote Managed Services from its Network Operations Center in Irving, TX.
In addition, ExpressJet is now deploying the newly announced UC for Enterprise application suite, including the UC700 productivity client, as well as the OW5000 middleware platform for integrating applications and the recently updated MA4000 Web-based application for centralized management of the company’s enterprise communications.
For a more detailed ExpressJet customer case study and information about NEC’s IP voice, unified communications, mobility solutions, managed and professional services and more, visit www.necunified.com.
For more information about ExpressJet, visit www.expressjet.com.
For more information about NEC Unified Solutions, visit www.necunified.com.
NEC and UNIVERGE are registered trademarks of NEC Corporation.NEAXMail is a registered trademark of NEC Corporation of America.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
Jan. 21, 2017 01:30 AM EST Reads: 6,556
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 21, 2017 01:15 AM EST Reads: 4,828
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Jan. 21, 2017 01:15 AM EST Reads: 5,032
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Jan. 21, 2017 01:15 AM EST Reads: 2,879
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Jan. 21, 2017 12:30 AM EST Reads: 4,524
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jan. 21, 2017 12:15 AM EST Reads: 6,372
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
Jan. 21, 2017 12:00 AM EST Reads: 5,097
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Jan. 21, 2017 12:00 AM EST Reads: 4,694
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Jan. 20, 2017 10:45 PM EST Reads: 900
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
Jan. 20, 2017 08:45 PM EST Reads: 4,374
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 20, 2017 06:30 PM EST Reads: 5,462
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
Jan. 20, 2017 05:45 PM EST Reads: 2,099
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Jan. 20, 2017 05:30 PM EST Reads: 1,479
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at Logz.io, will explore the value of Kibana 4 for log analysis and will give a real live, hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He will examine three use cases: IT operations, business intelligence, and security and compliance. This is a hands-on session that will require participants to bring their own laptops, and we will provide the rest.
Jan. 20, 2017 05:15 PM EST Reads: 4,961
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Jan. 20, 2017 05:15 PM EST Reads: 3,815