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NEC Helps ExpressJet Scale Operations Nationwide
Airline Leverages NEC's UNIVERGE(R) Unified Communications,
Reliable IP Infrastructure and Remote Managed Services to Achieve
|By Business Wire
|March 17, 2008 03:44 PM EDT
Today, NEC Unified Solutions, Inc., a global leader in enterprise
business communications, announced the completion of the first major
phase of ExpressJet’s IP network and unified
communications (UC) rollout. The implementation includes an array of NEC
IP infrastructure, applications, services and partner solutions, and is
a showcase of the UNIVERGE®360
vision launched globally by NEC this year.
ExpressJet Airlines is a subsidiary of ExpressJet Holdings (NYSE: XJT)
that spun off from Continental Airlines in 2002. In 2005, the company
engaged NEC to manage its IT and networking installation as the company
was building a new headquarters in Houston, Texas. Shortly after the
headquarters deployment the airline began offering its own branded
regional flights in addition to the Continental Express and corporate
aviation services it already operated. Upon learning the airline needed
to quickly scale its IT resources to regional airports in 13 states,
senior IT managers knew they would need to rely on NEC to be a single
business communications solution provider that could help them scale
nationwide and grow long-term.
“What really stood out about NEC was the
ability to handle every aspect of our deployment to help us achieve a
unified business communications environment,”
said Mike Flansburg, senior director of information technology for
ExpressJet. “From networks and applications to
service and expertise, NEC continues to be a one-stop resource for us.”
Initially, the project called for a 90-day plan to design and implement
voice over IP (VoIP) and unified messaging at its new corporate
headquarters. Shortly after the first of two UNIVERGE®
SV7000 communications servers and a UM8500 unified messaging platform
were installed at headquarters, the ExpressJet project team learned the
company’s plans had been accelerated. The
plan called for an opening of 24 airport sites in just 120 days. Halfway
through that project, negotiations with Delta Airlines resulted in the
addition of a substantial number of Delta Connection regional flights.
Because tickets were being sold in advance of the openings, voice and
data reliability became a critical success factor to the launch of
With these requirements in mind, the project team went to work –
first securing the core network, then on to the 24 regional sites.
Midway through the rollout plan, ExpressJet chose to engage NEC’s
Remote Managed Service team to monitor and manage its network traffic
from the Network Operations Center in Irving, TX, which also provided
critical support and information for the expansion project team. The
Remote Managed Service team continues to manage and monitor ExpressJet’s
network on an ongoing basis today.
Once the company’s Cisco core IP network was
in place, the project team was able to execute a fast multi-site
rollout. Today, the company has plans and the existing capacity to
expand its network to 100 sites and can scale to more, if the need
“ExpressJet needed a business communications
integrator that was up to the challenge of providing a highly reliable
yet forward-compatible solution,” said Don
Fiorentino, vice president and general manager of western regional sales
for NEC Unified Solutions. “Through NEC’s
UNIVERGE 360 communications model, encompassing infrastructure,
applications, service and support, ExpressJet has a reliable
communications backbone that positions it for an applications-based
future. We’re confident ExpressJet will be
able to continue to leverage NEC as its trusted provider.”
Today, ExpressJet’s IP network is managed by
two UNIVERGE SV7000 communications servers at its core for full
redundancy and reliability. The company’s new
voice network includes 1,000 NEC IP handsets, 300 digital lines with
UNIVERGE NEAX 2000 DML for the remote airport locations, a requirement
based on ExpressJet’s specific needs to
provide system redundancy and allow each airport to function
independently. UC applications the airline is currently using or
deploying system-wide include UM8500 for unified messaging;
CallCenterWorX for contact center management; QueWorX for customer
service and productivity enhancement; Global Navigator for call tracking
and agent productivity; call routing through Voice Recognition; and
OpenWorX Personal Call Assistant for corporate directory access and
personal productivity feature set. NEC also provides Remote Managed
Services from its Network Operations Center in Irving, TX.
In addition, ExpressJet is now deploying the newly announced UC for
Enterprise application suite, including the UC700 productivity client,
as well as the OW5000 middleware platform for integrating applications
and the recently updated MA4000 Web-based application for centralized
management of the company’s enterprise
For a more detailed ExpressJet customer case study and information about
NEC’s IP voice, unified communications,
mobility solutions, managed and professional services and more, visit www.necunified.com.
For more information about ExpressJet, visit www.expressjet.com.
For more information about NEC Unified Solutions, visit www.necunified.com.
NEC and UNIVERGE are registered trademarks of NEC Corporation.NEAXMail
is a registered trademark of NEC Corporation of America.
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